Refund policy

RETURN & REFUND POLICY — THE EXCELENCIA

We want you to love your skin and our 
products. If you are not satisfied, 
here's our policy:

Returns:
We accept returns within 7 days of 
delivery if the product is:
✓ Unopened and unused
✓ In original packaging
✓ Damaged or defective on arrival

Non-returnable items:
✗ Opened or used products
✗ Items bought on sale

How to raise a return:
Email us at support@excelenciaskincare.in
with your order number and reason.

Refunds:
Approved refunds will be processed 
within 5–7 business days to your 
original payment method.

For damaged or wrong products we offer:
✓ Full refund OR
✓ Free replacement